What does Tearim™ sell? Ceramic dinner plates. Each listing provides the product-specific details.

Can the product look different on my screen? Screen and lighting settings may affect colors. If an item arrives damaged or materially different from its listing, contact support with your order number and photographs.

Where do orders ship from? No. 1, Juhe 6th Street, Jufuyuan Industrial Park, Tongzhou Economic Development Zone, Tongzhou District, Beijing, China, Room 8029 (Cluster Registration).

How long does delivery take? Processing takes 1–3 business days after payment verification. U.S. standard transit is estimated at 7–15 business days after carrier acceptance.

How much is shipping? The charge is calculated for the order and destination and shown at checkout before payment.

Will I receive tracking? Yes. After carrier acceptance and scan, we email the tracking number and carrier information.

What if tracking stalls or my parcel is missing? Email service@tearim.com with your order and tracking numbers. We will assist with a carrier inquiry. If the carrier confirms loss, you may choose a replacement or refund including the original shipping charge.

How long do I have to request a return? Contact us within 30 calendar days after the carrier marks the order delivered. Change-of-mind returns must be new, unused, unaltered, and include original packaging, manuals, and accessories.

Who pays return shipping? The customer pays for a change-of-mind return; the original outbound shipping charge is not refunded. There is no restocking fee. For a verified damaged, defective, or incorrect item reported within 7 calendar days, Tearim™ provides a prepaid label.

What happens with a verified item issue? Choose a free replacement or full refund including the original shipping charge. Email the order number and clear photos or video.

When is a refund processed? After the authorized return arrives, allow 2–3 business days for inspection and processing. A bank or payment provider may take another 3–7 business days to post it.

Can I cancel? Request cancellation within 2 hours by emailing service@tearim.com. After dispatch, use the return process.

Email service@tearim.com or call +86 156-0316-3276. Support hours: 8:00 AM – 10:00 PM Daily. Tearim™ is wholly owned and operated by Beijing Shuncaixinsheng Technology Co., Ltd.