The payment methods available for an order are shown during checkout. The order total, including shipping charges and any applicable taxes displayed there, is presented before you submit payment.

Your selected payment method and provider may have separate terms governing authorization, settlement, refunds, and statement posting.

Do not send your full payment card number, card security code, account password, or one-time verification code to customer support. For a billing question, email service@tearim.com with your order number and a brief description, without complete card credentials.

If you see a duplicate, incorrect, or unfamiliar charge connected with an order, contact service@tearim.com or +86 156-0316-3276 and include the order number and transaction date or amount. We will review the order information and explain the available next steps.

You may also contact your payment provider. Nothing on this page is intended to prevent you from exercising rights available through your provider or applicable law.